Privacy Policy

The web site www.hamishscafe.com is owned and operated by Ashburn Stoves Ltd who trade as Ashburn Stoves & Heating

Disclaimer 

Product information is offered in good faith, but should only be regarded as a guide. Confirm any details before making any purchasing or contractual arrangements. E&OE. Neither Ashburn Stoves Ltd nor any of their associates or employees can accept any liability for errors or omissions on our web site, literature or other information given in good faith. We make every effort to provide accurate information, but errors and omissions are possible. Dimensions and other specifications given on this site are mostly as provided by the manufacturer and may be approximate (sometimes manufacturer-supplied information is contradictory). Specifications may change without notice. Please confirm any specific details before ordering. All prices in our price guides include VAT at the prevailing rate. All goods and prices are subject to availability from our suppliers. We accept payment by BACS, cheque, credit and debit card or PayPal. 

Offers, Voucher Codes, Promotions & Competitions

All offers at Hamish's are non-transferable and cannot be used in conjunction with any other offers, unless the offer directly stipulates eligibility.

Discounts will not be applied to Weekly Specials, Alcohol or Afternoon Teas.

Pictures & Images
All sizes and measurements are approximate. We do however try to ensure that all sizes, measurements and images on the web site and literature are as accurate as possible. All pictures on the web sites and literature are for illustrative purpose only, and may not exactly match the product itself. Colours may vary to those illustrated and can look different on individual computer screens. We never knowingly publish misleading or incorrect product descriptions or images.

Privacy & Security
All personal details that you give us are securely stored. We will never supply or sell any customers details to any outside organisation. We do not store any bank, credit or debit card details. All credit and debit card details are handled by Worldpay’ secure server.

Cancellations and Returns

Deposits are non refundable unless otherwise stated or at the discretion of management.
Mail order, telephone and internet sales to individuals (not businesses) are covered by the Consumer Protection (Distance Selling) Regulations 2000 (UK Law Directive 97/7/EC), which protect you by providing a 7 working day cooling off period after the day after the product has been delivered. A customer has the option to cancel any order between the time of placing it and 7 working days after delivery. Cancellations must be in writing by post or by email to hamishsenquiries@gmail.com (not to ANY other email address) and quoting the Order Number. Under the Distance Selling regulations you have the right to receive a refund within 30 days of cancellation. We normally pay refunds within 14 days of cancellation of the goods being returned safely (whichever is the later). You are advised to retain the packaging. You will find it difficult to return the item without appropriate packaging. The goods must not have been fitted, installed or used in any way. The goods must be unmarked and free from blemishes of any kind, and you must return them in an as new saleable condition. All spare parts are non-returnable and non-refundable due to being a special order. The cost of returning the item to us is your responsibility. If you want to cancel the order before accepting delivery then you must refuse the delivery at your address. The delivery driver will take the goods away and return them to us however the return delivery costs will be your responsibility.

Our Returns Policy
We strive to supply goods in excellent condition. Some of our products are fragile. We will repair or replace (for free) any item found defective or damaged before delivery or during unloading. This is in addition to your manufacturers guarantee. We cannot accept return of products which are damaged after delivery. If you wish to return part or all of your order please email hamishsenquiries@gmail.com, ensuring you quote your order number and the date you received your goods. You must confirm that the goods are in the original packaging, unused in anyway and that we are able to inspect the goods before signing for them. Failure to do this will result in no return number or address being issued. Items returned to us must be sent by recorded delivery.

Privacy Policy

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect the following information:
• Name
• Contact information including email address
• Demographic information such as post code, preferences and interests
• Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
• We may use the information to customise the website according to your interests.
For surveys and newsletters we will only contact people who have indicated that they are happy to receive information from us.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on-line.

All payment information is collected by and managed by PayPal. We do not directly collect or handle this information ourselves.

How we use cookies
As with most websites, cookies are used in the following manner. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the web site.
Links to other web sites

Our web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You can unsubscribe from our mailing lists by selecting the unsubscribe link on any automated news or information we send to you, or you can contact us at any time requesting to be removed from our Mailing List.
We will not sell, distribute or lease your personal information to third parties unless we are compelled to do so by law.

General Terms and Conditions:

• Visitors who use this website and rely on any information do so at their own risk.
• If you are under 16, please get a parent’s or guardian’s permission before taking part in any on-line community. Never reveal any personal information about yourself or anyone else(for example, school, telephone number, your full name, home address or email address).
• We are not responsible for the contents or reliability of any other websites to which we provide a link and do not necessarily endorse the views expressed within them.
• All materials on this site are protected by copyright and intellectual property laws. Unless stated otherwise, you may access and download the materials located on this website onlyfor personal, non-commercial use.
• By sharing any contribution (including any text, photographs, graphics, video or audio) with us you agree to grant us, free of charge, permission to use the material in any way we want(including modifying or deleting it). In order that we can use your contribution, you confirm that your contribution is your own original work, is not defamatory and does not infringe any UK laws and that you have the right to give us permission to use it for the purposes specified above.
• You must not use our website in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. The majority of content posted in this forum is created by members of the public. The views expressed are theirs and unless specifically stated are not those of this website or its owners. We accept no responsibility for any loss or harm incurred.
• We do not warrant that functions available on this website will be uninterrupted or error free, that defects will be corrected, or that the server that makes it available is free of viruses or bugs. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.
• The laws of England and Wales shall govern your use of the site and you hereby agree to submit to the exclusive jurisdiction of the English courts.
• Except for death or personal injury caused by our negligence, this organisation, its officers, employees, contractors or content providers shall not be liable for any loss or damage arising from or otherwise in connection with your use of this website or any information, services or content on this website.
• As with most websites, cookies are used in the following manner. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
  We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
  Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
  You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the web site.
  Links to other web sites

Contact Information:

hamishsenquiries@gmail.com

07427 518246

Company Registration No: 8382637

VAT reg: 154828587